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  • Reviewed by scartoonist on Sep 11, 7:43pm

    An insightful and entertaining account of the difficulties large companies have in managing people without wasting money left and right. As for Verizon, I've used company owned stores and vendor-operated stores to manage service changes, and the company stores were pits of hell, while the others were generally good and quick. I bet that dratboy guy who gave you the harsh review is a joy to be around. Probably doubles as a call center employee.
  • Reviewed by buckiller on Sep 07, 8:53pm

    should have emailed it to a CEO or something...
  • Rated by dratboy on Sep 05, 6:26pm

    A long and insufferably boring letter. The Verizon lackey who opened it no doubt tossed it after the first 20 words. And yes, switching to a roommate would be a difficult task for a CSR. Probably required a supervisor override to switch cable box ownership. Not just some floor support jackass, but a real honest to goodness sup. One sup for every 100 CSR's? Sorry, jerk, can't help you. Thanks for choosing Verizon.
  • Rated by Carl-001 on Aug 25, 7:22pm

    Ah, the nature of telcos!
  • Reviewed by coz752 on Aug 25, 6:52pm

    somehow clever.. having worked at tech support at a company which as i learned over time was somehow capable of performing similar feats, i figured while reading the first few bits that the letter was meant as rant.. then it turned away from that into what i thought might turn out to be a compliment (that he expected trouble but due to the excellent service of not one tech but four that managed to clean up their mess quickly). but in the end it's nothing but telling them they screwed up big time, and he wants to tell them in a clever/humorous/satirical way. good for the author it only took a few hours, i'm curious to the letter he would write if it was a few weeks ;)
  • Rated by CandySkunk on Jul 21, 12:36am

    be more of an asshole next time you write a complaint letter. if this was supposed to be funny...FAIL