Website review: Seths Blog: Who answers the phone?
ownsite discovered this in Advertising
•11 reviews since Apr 9, 2008
advertising, communication, marketing
•sethgodin.typepad.com/seths_blog/2008/04/who-...
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- sjtpalmer21
California
- pfreader
San Francisco
- satyajoshi
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- MarketingDeviant
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- gia2054
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Reviews of this website
ownsite discovered 4 months ago- From the page: "An inbound phone call is the ultimate in short-term permission. The customer or prospect is taking the time to call you. She's focused, interested, paying attention and willing to trust you."
- pfreader rated 4 months ago
- Interesting thoughts on customer service from Seth Godin
- satyajoshi rated 4 months ago
- Another insightful comment by Seth Godin on the value of taking all customer interactions seriously.
- FreeFallCreative rated 4 months ago
- This sounds like something Paypal needs to read! After 9 days on the phone with them and through email, I FINALLY got what was supposed to be given to me, only because I told them I wouldn't get off the phone without getting it.
- charleswoodall rated 4 months ago
- More marketing goodness, this time related to answering the phone
- MarketingDeviant rated 4 months ago
- Seth gives us a powerful insight on how important calls are.
- wbell539 rated 4 months ago
- Seth Godin often writes items I agree with. This one strikes me as especially important. Why do companies ignore us?
- gia2054 rated 4 months ago
- Brilliant! I like what you said "who decided that it made sense to put up a wall instead of opening a door? " Gwendolyn Allen "Google Me" aka Gia
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