This website is onto a great idea.
I'm just getting into the whole Twitter business, and was trying out the Twitbin Firefox add-on. It wasn't working so well, so I tweeted that I was looking for an alternative. Later the same day, GetSatisfaction replied to my tweet stating that Mozilla... more
Customer service doesn't have to suck.Real conversations with company employees and other customers who will answer your questions about the products and services you use. Get heard.
Very, very impressive customer service platform. If you could even call it that... it's so 2.0 it hurts :) I actually came across this through using customer service for a company and marveling at how good it was... digging deeper and found out why!
From the page: "Get Satisfaction is a place where people can get the most from the products they use, and where companies are encouraged to get real with their customers.
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