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  • Rated by 3w9sh5o6e7f on Jan 24 2009, 12:26pm

    Tips for excellent customer service and some statistics about new vs. repeat customers.

  • Rated by allen-taylor on Jan 23 2009, 8:00am

    Good read about the importance of CRM.

  • Rated by vistacmarketing on Jan 22 2009, 2:57am

    Great post! You really know what to do to keep the clients!!

  • Rated by VladTheAffiliate on Jan 21 2009, 3:35pm

    From the page: "DO offer good faith gestures if a customer is extremely unhappy. Allow customer service representatives to offer partial refunds or discounts for future purchases as a good faith gesture."

  • Rated by SCVBlogGirl on Jan 21 2009, 2:29pm

    Good customer service is key

  • Rated by mollermarketing on Jan 21 2009, 2:06pm

    Here are some reasons why you should care about losing your customers, found in the BusinessCoach.com article, "The high cost of losing a customer." The statistics were provided by the White House Office of Consumer Affairs. It costs about 5 times more to acquire a new customer then to keep an old one, so you are better off giving your customers a pleasant experience from the beginning than to simply focus on making the sale. Eight to 16 people will hear about a single customer's negative experience with the company. In general, people are far more likely to share negative experiences then positive ones, so be sure to keep customers as happy as possible. For every customer that complains, 26 remain silently unsatisfied. Of all your unhappy customers, 91% will never buy from you again.

  • Rated by PinnyCohen on Jan 15 2009, 2:05pm

    From the page: "It costs about 5 times more to acquire a new customer then to keep an old one, so you are better off giving your customers a pleasant experience from the beginning than to simply focus on making the sale. Eight to 16 people will hear about a single customerâ€s negative experience with the company. In general, people are far more likely to share negative experiences then positive ones, so be sure to keep customers as happy as possible. For every customer that complains, 26 remain silently unsatisfied. Of all your unhappy customers, 91% will never buy from you again."

  • Rated by emd5005 on Jan 14 2009, 7:08pm

    A post I wrote a few days ago on the things companies should do to keep their customers coming back for more!