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  • Tune Ups: Staples Tries To Charge Senior Citizen $390 For Basic Computer Repair

    Personally, I don't think either party is entirely in the right, here. I agree with skipdog; lots of people get an A+ and a PC repair job who shouldn't get one. However, that much money for a virus scan is absurd. Even the linked response from the Staples VP does not contradict the... more

    Reviewed by tisi Oct 24 2008, 01:56pm ( 16 reviews ) • consumerist.com

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  • Rated by geriartic1943 on Jun 04, 10:29am

    These type things happen all the time. Makes you want to find a way to get even. The best thing to do is exactly as this good Samaritan did. The company loses money it would have scammed and the person helped gets a less expensive lesson.

  • Reviewed by TheFinalBob on Feb 16 2009, 8:27pm

    The thing that pisses me off with the big-box stores is how they basically shouldn't charge more than $8-16 for anything done without hardware. Look at the math. If it's a simple scan with a disc, no resources are used aside from a little electricity and the manpower. Considering these techs aren't making that much and how they can work on another computer while one is scanning, they should be finished in less than an hour. How much is there hour of work worth if the disc did everything? Not much more than $8 IMO. Freeware can do the same job, maybe even better.

  • Rated by fogcat02 on Oct 28 2008, 3:27pm

    Makes me nauseous, either the tech is very ignorant (shouldn't have that position anyway) or hypocritically devious..Consumer relations? What's that?

  • Rated by tisi on Oct 24 2008, 1:56pm

    Personally, I don't think either party is entirely in the right, here. I agree with skipdog; lots of people get an A+ and a PC repair job who shouldn't get one. However, that much money for a virus scan is absurd. Even the linked response from the Staples VP does not contradict the fact that they overcharge grossly for something that most eight year old kids can do with Panda and a few hours. Besides, the problems described in the Staples report sound quite a bit more like Spyware or Adware. Now, I wish this fellow had backed up his story with even a camera phone picture of the "loose RAM". Like the Staples response states, memory does come loose. I have seen it unseat in PCs, servers, heck - even Cisco routers - after a car ride or a few bumps. The clips can break or become loose after being forced improperly during installation. That's a pretty tenuous claim for something that seems exceptionally malicious, and it marks someone who is a hobbyist and not a professional computer repair person. I can't fault him for wanting to help, though. That was very kind.

  • Rated by clangnuts on Mar 13 2008, 9:17am

    I'm not surprised. I once interupted a PCWORLD salesman trying to tell a woman that to 'install' her PC Wifi card on her laptop would cost £49 in store. i.e. insert card, insert disk (like it says in the instructions). Thieving bastards.

  • Rated by LeviF on Mar 02 2008, 3:51pm

    I got my A+ cert more or less because of situations like this.