From the page: Everybody on the internet instant messages. Whether you have a Skype account or an MSN passport, you most likely talk to people via chat. However, few people realize how effective instant messaging clients can be for promoting your blog.
From The Page: I don't know how it happened, but somewhere along the way business executives got lost. For the past 20 years, supposedly smart businesses have looked at customer service as a cost center, not an opportunity.