A Healthy Diet of Email & Mitch Lieberman - A title...
Rated • 0 reviews • business • wordpress.com
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Mirror Images & Mitch Lieberman - A title would limit my...
Rated • 0 reviews • business • wordpress.com
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Jelly Beans and Expectations | CustomerThink
Rated • 1 review • business • customerthink.com
Jelly Beans as a Metaphor for Customer Service and Expectations
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CRM Outsiders & Blog Archive & The Other Side of the...
Rated • 1 review • business, crm, sugarcrm, social crm • crmoutsiders.com
It is important to talk about the people, even with all the technology
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CRM Outsiders & Blog Archive & Influence(r) Retort
Rated • 1 review • business, social media, influence, twitter • crmoutsiders.com
the Fast Company Influencer Project, an attempt to measure and analyze influence via Twitter. It is an experiment gone awry. According to the Fast Company Editor, Bob Safian, this is an experiment. Unfortunately, FastCompany got it wrong, talking about measuring it skews the measurement...
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CRM Outsiders & Blog Archive & Sales Experience...
Rated • 1 review • ecommerce, crm, sales, social crm • crmoutsiders.com
Does sales push too hard? What is more important, the sale or the relationship?
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CRM in the age of the Social Web | CustomerThink
Rated • 1 review • marketing, customer • customerthink.com
A great article to get grounded in the transition from CRM to CRM in the age of the Social Customer
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CRM in the age of the Social Web
Rated • 1 review • business, crm, socialweb, socialcrm, socialbusiness • slideshare.net
Social CRM is based on the simple premise that you are able to interact with your customers based on their needs, not your rules. It is an extension of CRM, not a replacement, and among the important
benefits is that it adds value back to the users and customers.
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Why do so Many People think Social Media is only about...
Rated • 1 review • marketing, crm, social media, social crm • wordpress.com
I do not get it, I just donâ€t!! Please pardon the outward expression of frustration, my apologies, sort of. Apology made, I do want to know the answer: why is it that so many people believe that Social Media will live or die based on Marketing.
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CRM Outsiders & Blog Archive & Do You Appreciate Your...
Rated • 1 review • business, marketing, service, journal, crm, customer support • crmoutsiders.com
An interesting look at the importance of the call center with respect to customer retention and being social (culturally) with your customers.