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The BPO services market is on the list of fastest expanding industries across the world today. What started as a means for companies to cut down on expenses is now a billion-dollar market that includes customer service call centers, the IT service industry, and back office functions.

Business process outsourcing has been around for more or less a decade now, and it has established itself as a cost-cutting, value-added practice for various companies. Offshore outsourcing companies primarily focus their offers on this, though there have been some that have decided to expand their services.

Call center outsourcing has become a part of the economic backbone of a number of countries in recent years, with the United States as the primary client for such services. Despite the economic situation, the industry is alive and healthy, with more locations and employees each year. As the numbers expand, however, the nature of the business remains the same.

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Travel | More Americans hitting the road for Memorial Day | Seattle Times Newspaper