longfeather

From the page: "In March 2006 I contacted Bell to resolve the fact that I could not use my cell phone due to terrible reception and a faulty phone. I was told my only options were to 1) renew my contract for another three years, get new phones, AND pay a higher monthly rate OR 2) cancel the contract at $400 per phone ($800 in total). While talking to a manager I was rudely asked "What does it matter that you are having issues with your phone? You are not even using your phone." Pardon me? I explained, as politely as I could muster, that I was not using the phone because THE PHONE WAS BROKEN."