grmeyer

Wonder what companies are doing these days? Assistly Marketing Head Matt Trifiro writes about 3 key trends in customer experience, including the ubiquity of customer service channels, the need to develop a coherent social strategy, and the importance of involving your whole team in the process.

It's a great read!

Today, Assistly is rolling out a new pricing model that includes a full-featured version of its service for free along with version 2.0 of its SaaS software. Assistly Co-founder and CEO Alex Bard told us that the original pricing model was the familiar SaaS model you've seen hundreds of times, it was three-tiered (standard, professional, and enterprise), with each tear adding more features, yet simultaneously getting more expensive on a per-seat basis.

Who doesn't like a Red Convertible? I saw a sweet one today - a replica Porsche 356 Speedster - and it got me thinking about the best way to bring that same "red convertible" experience to your customers.

After the jump, there are three things you can do today to make your customers feel like they've got the wind in their hair, they are driving down a sunny 2-lane road, and having a great time!

This weekend I participated in an amazing event at Startup Weekend Seattle. I found some great new friends, got the opportunity to pitch amazing ideas in front of a crowd, and contributed to an epic journey: building a complete startup from a pizza dinner to a working prototype with media buzz and excited potential customers in just 54 hours.

As I gathered my thoughts on my plane ride this morning, I wanted to share the semi-live blog of what happened so that we could share not only the successes that we achieved over the weekend but also the many decisions, missteps, fails, and pivots that our amazing team (Yijen Liu, Adam Loving, Forest Baum, Myk Oâ€Leary, me = Greg Meyer, and Scott Nonnenberg) made to build the almost-finished (and already winning accolades) service to Wake up with Friends: ShakeupCall

4 reasons why you'll love having Gist inside of Gmail:

1) A face with every email - see the person who emailed you
2) All contact information - see how you know them and gain the ability to ask them to update that contact information
3) Everyone you know in common - see all the people you've shared emails and meetings with
4) All news and updates - see more news by and about those contacts

For your next 10 social media posts, make 5 industry-related , 3 business-related, and 2 about you -- an axiom contributed by @TaMcCann -- and my blog post about how to turn it into action.

Learn more about Daring Donuts, Seattle's newest food sensation. You can find a gluten-free, vegan donut treat at either the U-District Market in Seattle (Saturdays) or the Farmer's Market in Duvall (Thursdays).

You can also check them out at daringdonuts.com [daringdonuts.com]

119 seconds that will change your day. Really.

Coach Jessica Steward of Steward Coaching answers the question, ""What do you really want? No really."

Enjoy.