Do you have a process for listening that I have not seen?
Rated • 1 review • customer service, linkedin, corporate policies, customer feedback, getsatisfaction com • getsatisfaction.com
From the page: "Do you have a process for listening that I have not seen?
What are your persona listening systems? I am not asking for the technical details of the underlying architecture, but a high level understanding of the business rules.
I realize that you are a small company with a staff that is stretched thin. I am not expecting a full blown MVP system with multiple levels of interactions and benefits such as the one extended to industry leaders by Microsoft mvp.support.microsoft.com/gp/m [mvp.support.microsoft.com/gp/m] ...).
There have been several 'problems' and 'questions' raised over this past week about challenges that some users have felt, and answers given by corporate insiders within the LinkedIn Q&A forum itself that appear from the outside to be very disconnected.
I have been a user of a free account for several years and enjoyed the interactions that I have participated in with employees on several different forums.
I have never seen a questionaire, survey or focus group myself or one mentioned on any of th groups, forums, or platforms elsewhere on the web. Over the past week's worth of discussions on Twitter, FriendFeed, Facebook, Ning, Yahoo Groups, I have seen the same questions arise in different ways from many people. "
What are your persona listening systems? I am not asking for the technical details of the underlying architecture, but a high level understanding of the business rules.
I realize that you are a small company with a staff that is stretched thin. I am not expecting a full blown MVP system with multiple levels of interactions and benefits such as the one extended to industry leaders by Microsoft mvp.support.microsoft.com/gp/m [mvp.support.microsoft.com/gp/m] ...).
There have been several 'problems' and 'questions' raised over this past week about challenges that some users have felt, and answers given by corporate insiders within the LinkedIn Q&A forum itself that appear from the outside to be very disconnected.
I have been a user of a free account for several years and enjoyed the interactions that I have participated in with employees on several different forums.
I have never seen a questionaire, survey or focus group myself or one mentioned on any of th groups, forums, or platforms elsewhere on the web. Over the past week's worth of discussions on Twitter, FriendFeed, Facebook, Ning, Yahoo Groups, I have seen the same questions arise in different ways from many people. "
