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Nov 16 2008
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From the page: "Does US Airways Care?
November 15, 2008
I originally planned this post to be about the Word of Mouth Marketing Association (WOMMA - I just really like to say WOMMA, so that calls for a post!). Well this trip was a last minute decision and because of that I had limited selection of flights. This made me realize how far below par service has gone with the airline industry, specifically US Air. It is sad to see how far it has gone since my last flights about a year ago. So lets go over my travel experience in the past 8 weeks:
SOUTHWEST
Well when I was traveling to Blog World, I purposely chose Southwest because of their great efforts in social media (Check them out on Twitter or their corporate blog). It was an okay experience. On the way over I was one of the early people going on the plane and the seat selection was good. Now on the flight over I was expecting to see some of the excitement on the flight that I have heard about and also seen on the A&E show. To be honest I did not see it, and I was very bored on the flight, but it was okay. Now this flight had a connection in Phoenix. During the short hop to Vegas the crew was great and it was a fun hour, but my opinion was probably driven from the initial flight. So I would label it an okay first trip on the airline. The way back was another story. First I was unable to check in early (lack of printer) so I was one of the last to load. It did not help that I was late getting to the airport. When I was getting on the plane I saw many couples who could not sit with their loved ones due to the boarding process without seat assignments. This made me think this was probably not the perfect approach. The way back the crews on both flights did help create the Southwest experience. Unfortunately I had an older couple (that did not appear to know each other prior to the flight) create a much different experience for me that I will never forget, and wish I could. That is as far as I will go into now. So overall Southwest was okay but I really prefer to pick my own seat. My experience was mainly impacted by the Customers sitting next to me on the flight back and that was the reason I did not select them in future flights. I have since learned that they do offer preferred boarding for business Customers at a fee of $25. What they do not have is extra baggage fees and I did get a soda!
US Air Trip 1
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