From the page: "Swear like a sailor to skip directly to a human operator.
When that Interactive Voice Response (IVR) system's making you navigate an endless menu of options, put your potty mouth to good use. Some IVR's are programmed to listen for naughty words and speed you along to human help when they hear them. Adam gave this trick a try and dropping the F bomb did indeed zap him right through to a human. We suggest using this trick when you're not within earshot of your co-workers. "